Privacy policy
Personal Information We Collect and Process
For the purposes of this Privacy Policy, “personal information” means any information that can identify you directly or indirectly, or that can reasonably be associated with you. It does not include data that has been anonymized or de-identified so that it cannot be linked to an individual.
Depending on how you access or use JL Kart’s Services, your location, and applicable legal requirements, we may collect and process the following types of personal information:
- Contact Information such as your full name, billing and shipping address, email address, and phone number.
- Payment and Financial Details including payment method, transaction references, payment confirmations, and other necessary payment-related information (processed securely through authorized payment partners).
- Account Information including login credentials, account preferences, and settings.
- Order and Transaction Details such as products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, along with purchase history.
- Customer Communications including information you share when contacting us for support, inquiries, or feedback.
- Device and Technical Information such as your IP address, browser type, device identifiers, and network information.
- Usage Data relating to how you interact with our website, including browsing behavior, pages visited, and time spent on the Services.
- Sources of Personal Information
JL Kart may collect personal information from the following sources:
- Directly from you, when you create an account, place an order, contact us, or otherwise provide information through the Services;
- Automatically, through cookies, log files, and similar technologies when you browse or interact with our website;
- From service providers, who assist us with website hosting, payment processing, analytics, customer support, logistics, and related services;
- From business partners or third parties, where permitted by law.
How We Use Your Personal Information
We use your personal information for the following purposes, depending on your interaction with the Services:
To Operate and Enhance Our Services
Your information helps us process orders and payments, manage accounts, deliver products, handle returns or exchanges, remember preferences, send order and account updates, enable reviews, and personalize your shopping experience. We also use this information to analyze and improve our Services.
Marketing and Promotional Activities
We may use your information to send promotional messages, special offers, and product updates via email, SMS, or other communication channels, as permitted by law. Advertising may be tailored based on your interactions with JL Kart.
Security and Fraud Protection
Personal information is used to verify accounts, ensure secure transactions, prevent fraud, detect suspicious activities, and protect both customers and JL Kart. You are responsible for maintaining the confidentiality of your account credentials.
Customer Support and Communication
We use your information to respond to your queries, provide assistance, resolve issues, and maintain ongoing communication related to your orders or account.
Legal and Compliance Purposes
We may process personal information to comply with applicable laws and regulations, respond to lawful requests, enforce our policies and terms, and protect the legal rights and interests of JL Kart, our customers, and others.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.